Results are provided to the MCI physician as soon as the results are available via our lab portal. Employees also have the ability to log into the lab portal to view their personal results.
MCI’s ordering physician or their designate is required to communicate any positive COVID-19 results to the participant and to advise the participant of the next steps according to the current public health guidelines.
All positive results will also be communicated to the appropriate regional public health authorities. This communication is managed by Dynacare and will happen either via fax or secure electronic transmission, depending on the region. The regional public health authority may also reach out to the participant to advise on next steps and appropriate actions.
MCI assigns a dedicated Account Manager to oversee and coordinate the staffing, reporting and operational requirements of the program. They are the 24-7 communications contact and trouble shooting support to the client.