Last revised: December 30, 2020
Privacy Statement
This Privacy Statement applies to the MCI Group (consisting of MCI Onehealth Technologies Inc. and its affiliates).
At MCI, we recognize the importance of protecting your privacy and safeguarding your personal information.
This Privacy Statement describes the types of personal information that we collect, use and disclose. It explains how we collect, use and disclose that information, the choices you have regarding such use and disclosure, and how you may access and correct that information.
From time to time, we may make changes to this Privacy Statement. The Privacy Statement is current as of the “last revised” date which appears at the top of this page.
The following topics will be covered in this Privacy Statement:
1.What personal information do we collect?
Personal information is any information that is identifiable with you, as an individual (although it may not include your business contact information where collected, used or disclosed for business communication purposes).
We may collect, use, and disclose different kinds of personal information, depending on our relationship with you. For example:
We may also collect, use and share aggregated and anonymized data, such as statistical or demographic data. Aggregated and anonymized data is not considered personal information as it does not reveal your identity.
We will collect your personal information by fair and lawful means. We generally collect personal information directly from you. We may also collect personal information from third parties, with your consent or as otherwise required or permitted by law. For example, we may obtain health information, medical records and test results from your past, current and future health providers where relevant to the provision of health care to you.
We identify the purposes for which we use your personal information at the time we collect such information from you and obtain your consent, in any case, prior to such use. We generally use your personal information for the following purposes (the “Purposes”):
We generally identify to whom, and for what purposes, we disclose your personal information, at the time we collect such information from you and obtain your consent to such disclosure.
We may disclose your personal information to other health care providers involved in providing health care to you. This is an important part of coordinating your health care, as it ensures that everyone involved in your health care has the right information to meet your health care needs.
We may also disclose your personal information to your health insurance provider.
We may transfer your personal information to service providers that are assisting us with the Purposes, including those providers than deliver medications on our behalf. We ensure that those service providers are subject to appropriate privacy standards.
We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your personal information for any purpose – unless we are otherwise permitted to handle your personal information under applicable law. You may provide your consent to us either orally, electronically or in writing. The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations you might have in the circumstances.
Where feasible or required by applicable law, we will accommodate requests to withdraw consent – subject to legal or contractual restrictions. However, this may mean that you are no longer eligible for certain services, or to participate in certain programs – or may otherwise limit our ability to provide health care to you or to fully meet your needs.
We will keep the personal information that we collect in our clinics in Ontario and Alberta, in our Canadian data centres, and in the data centres of our third party service providers, as applicable.
We will keep your personal information for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. If you are a patient, we retain personal information related to your care pursuant to health regulatory college guidelines.
We ensure that any service providers that handle personal information on our behalf are contractually required to observe the intent of this Privacy Statement and our privacy practices and to comply with applicable privacy laws.
We have implemented physical, organizational, contractual and technological security measures in an effort to protect your personal information from loss or theft, unauthorized access, use, or disclosure. For example:
Like most companies, we cannot guarantee that our safeguards will always be effective. A breach of security safeguards can result in such risks as phishing and identity theft. In such cases, we act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.
We may also require you to assist us to safeguard your personal information. For instance, if you use our applications or online portals, you should use unique and strong passwords, not share your passwords with others, and promptly alert us if you believe your password has been compromised.
If you make a written request to review any personal information about you that we have collected, utilized or disclosed, we will provide you with any such personal information according to applicable law. We will attempt to make such personal information available to you in a form that is generally understandable.
We will attempt to ensure that your personal information is kept as accurate, complete and up-to-date as possible. We will not routinely update your personal information, unless such a process is necessary. We expect you, from time to time, to supply us with written updates to your personal information, when required.
At any time, you can challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. Where appropriate, we will transmit the amended information to third parties having access to your personal information.
We will attempt to respond to each of your written requests not later than 30 days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit. You have the right to make a complaint to the Privacy Commissioner of Canada or applicable provincial privacy commissioner if you object to how we have handled your request. For example, if you are a patient, you have the right to complain to your provincial privacy commissioner.
We will not charge any costs for you to access your personal information in our records without first providing you with an estimate of the approximate costs, if any.
We may request that you provide sufficient identification to permit access to the existence, use or disclosure of your personal information. We will only use that identifying information to help us respond to your request. If you are an agent of the individual that the personal information is about, we may require you to provide documentation to prove that you have the authority to act for that individual.
All comments, questions, concerns or complaints regarding your personal information or our privacy practices should be forwarded to our Privacy Officer as follows:
| Address: | MCI Onehealth Technologies Inc. Attn: Privacy Officer 1 Yorkdale Road, Suite 320 Toronto, ON M6A 3A1 |
| By e-mail: | privacy@mcimed.com |
If you would like to view our Online Privacy Policy, please click here.
If your complaint is not resolved to your satisfaction by our office, you may wish to contact the Information and Privacy Commissioner of Ontario at 416-326-3333 or 1-800-387-0073.
If you are in Alberta, the Information and Privacy Commissioner of Alberta (Calgary) contact is 403-297-2728 or 1-888-878-4044.